- My son had a young star account with ICICI Trichy - opened when he was 15yrs old. He was in class X then. When he completed his class XII, we moved to Trivandrum in Kerala. My son joined Amrita School of Engineering Coimbatore. I updated our change of address online.
- In Sep my son turned 18 and there was a letter from the bank asking him to go to the nearest bank at the earliest with proof of id and age and upgrade his account.
- Please note that nowhere in the letter was there any mention of a deadline. Since he was in hostel we could not do anything about it immediately. A week or so later, my son called me at work to tell me that he needed cash immediately to pay for purchases he had made that his debit card had been blocked. I asked him to borrow some money from his classmates and make the payment. Luckily he had an account with Dhanalakshmi bank. I deposited some money that weekend in his Dhanalaxhmi account- I could not get a weekday off as I was working in a school then. He could repay his classmates only during the weekend. Needless to say, it was a very embarassing situation for him!
- When he came home for his Semester vacation in Dec we went to the ICICI branch in Trivandrum and stated our case. I am sorry to say that nobody there knew what to do. After 3-4 fruitless visits to the bank, they finally asked us to open a fresh account and take up the issue with the branch at which the account was originally opened.
- We did go there during his next vacation and the people there did not know what to do either. They asked us to take up the issue with customer care. Anyone who has approached customer care with a real problem would know what an absolute nightmare that is! Finally after running from pillar to post for nearly a year, we had to approach a relative working with ICICI bank. He had to go there personally. Finally they suggested that we close the account and withdraw the cash.
- SO MUCH FOR HASSLE FREE BANKING!
Opt for getting the net banking password in person unless you are absolutely sure your address has been updated.
(Worse still, imagine that its finally your turn at the railway ticket counter and your card payment is declined...)
you can change PIN only after you use the card first.
So don't be baffled if on receiving your new ATM card, you go to the ATM to change you PIN and your PIN change is not successful.
- when you receive a letter stating at the earliest, it means immediately.
- It is less of a hassle and saves a lot of time to go directly to the bank with change of contact information.
- If you have to give a change of address and apply for net banking, first go directly to the bank with your new address, wait for about 10 days, go back to the bank to check that your address has been updated (there does not seem to be any way to do it online). Safer to wait until you get a communication from the bank by post at the new address.
Does the bank really believe that people read all the literature they are given when they open an account.
Does all that fine print you can only read with a magnifying lens even contain any information a customer really needs?